Training Clinic Reception and Call Center Teams
Training should give frontline teams practical language, process clarity and feedback they can use on the next call.
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STRATEGIC MARKETER · COSMETIC DENTIST & IMPLANTOLOGIST · MBA
Healthcare Marketing · Operations · Business Development
Hello,
I’m Ehab
Ayman
Driving healthcare growth through marketing, CRM and commercial operations across Egypt, Saudi Arabia and the Gulf — with tailored strategies for clinics ready to scale.
Healthcare marketing, business growth and team training in Egypt and the Gulf.
no. 01
About.
“Marketing brings short-term results. Branding builds long-term culture.
Marketing’s job is never done — it’s perpetual motion. Every day is another chance to innovate, and I take it.
NAME
Ehab Ayman Hussien Mohamed
CITY
Cairo, Egypt
PHONE
EMAIL
GROWTH, BUILT AROUND PEOPLE
One connected healthcare business.
From marketing and branding to operations, business development and team training.
01 / Healthcare Marketing
Medical Marketing for Clinics and Healthcare Centers
A strategy that connects campaigns to bookings, attendance and revenue.
02 / Operations & CRM
Medical Call Center Operations and CRM
A clearer journey from the first call to booking and follow-up.
03 / Business Development
Business Development for Healthcare Organizations
Growth opportunities grounded in the market and the ability to deliver.
04 / Brand Management
Medical Brand Management and Branding
A clear identity, message and experience that express your value.
05 / Lectures & Team Training
Medical Marketing and Healthcare Management Training
Practical lectures and workshops for marketing and management teams.
06 / Medical Call Center Training
Call Center and Customer Service Training for Clinics
Professional communication, better listening and organized follow-up.
Online Marketing
Offline Marketing
Creative Thinking
Content Management Systems (CMS)
SEO & SEM
Analytics
Coding Languages (HTML, CSS, etc.)
UX Design
no. 02
Skills.
The craft behind every campaign.
no. 03
Experience.
Six chapters, from Cairo to Saudi Arabia.
By experience, we find out a short way by a long wandering.
Life is a series of experiences, each one making us bigger — the setbacks we endure help us in our marching onward. Open a chapter:
01 · Marketing & CRM Director
Masters Clinics — Makkah, Saudi Arabia
October 2024 – Present
Successfully established and developed the headquarters in Cairo for the Marketing and CRM team, ensuring streamlined operations and enhanced collaboration.
Strategically managed marketing budgets, achieving a significant reduction in expenses while simultaneously increasing revenue by over 40%.
Spearheaded the implementation of CRM systems and marketing automation tools to optimize client engagement and retention.
Designed and executed high-impact marketing strategies, driving brand awareness and customer acquisition across multiple channels.
Conducted detailed market analysis to identify new opportunities, resulting in the expansion of target audiences and increased market share.
02 · Marketing Manager
Cactus & Co — Cairo, Egypt
January 2024 – October 2024
Developed innovative marketing campaigns tailored to client needs, driving brand recognition and engagement.
Identified and leveraged optimal marketing channels, significantly boosting client sales by 30%.
Managed budget effectively, ensuring cost-efficient strategies while enhancing revenue by 40%.
Planned and executed high-impact events and programs, achieving 90% of target lead generation.
Led end-to-end marketing projects, from strategy development to execution, ensuring timely and successful outcomes.
Analyzed market trends and performance metrics, refining strategies to optimize results.
Utilized advanced market analysis tools to expand client audience reach by 50%.
03 · Marketing Manager
InShape Clinic — Cairo, Egypt
October 2021 – December 2023
Developed campaigns and specific marketing strategies for the company.
Identified appropriate marketing channels and target customers for campaigns that increased our sales by 25%.
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 35%.
Planned and executed events and marketing programs, producing 85% of goal of qualified leads.
Managed full-cycle marketing and advertising strategies, resource allocation and production schedule adjustment.
Tracked key metrics and developed spreadsheets and data models.
Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
Used market analysis and metric tools to increase key audience by 45%.
Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
04 · Head of Marketing
Andalusia Group for Medical Services — Jeddah, Makkah, Saudi Arabia
September 2020 – October 2021
Created and implemented successful online and offline marketing plans that increased C.r% and reduced C/R.
Developed creative and innovative campaigns that increased brand awareness.
Increased consumer leads by 60% through development of targeted advertisements and dealer direct response program.
Caught new opportunities through market competitors analysis which resulted in 65% growth of customer base.
Worked closely with all team functions (SEO, Digital Marketing, Content, Social, Designer, Call Center), helping increase direct revenue by 45%.
Coordinated with other departments on corrective actions and areas to develop for declining performance.
05 · Marketing & Sales Supervisor
Hi-Point Digital Dental Lab — Cairo, Egypt
January 2020 – September 2020
Developed and implemented SEO techniques to maximize internet traffic and presence.
Analyzed sales and marketing data for improved strategies.
Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 45% in sales.
Implemented, executed and strategically expanded business channel partnerships and program initiatives.
Managed and motivated the sales team to increase revenue 70% in one quarter.
Led the crisis management team and provided quick turnaround solutions.
Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
06 · Marketing & Sales Specialist
Hi-Point Digital Dental Lab — Cairo, Egypt
January 2019 – January 2020
Helped sales and marketing team members continuously improve product knowledge, skill set, and career-building potential by motivating strong revenue numbers and continued promotional success.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Cultivated and maintained strategic alliances with key partners and vendors.
Produced P&L statements to enable research into loss-reduction strategies.
Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
Managed sales promotions and marketing strategies on major social media sites.
Performed competitive analysis and adjusted sales and marketing strategies accordingly.
“Facts are the most important thing in business. Study facts, and do more than is expected of you.”
Revenue Growth
+
0
%
Lead Growth
0
%
Customer Base Growth
0
%
Quarterly Sales Growth
0
%
no. 04
Facts.
Numbers that did the talking.
no. 05
Education.
Eleven credentials, one curious mind.
Master of Business Administration
Arab Academy for Science, Technology & Maritime Transport
2024
Digital Marketing Nanodegree
Udacity
2021
Master Digital Marketing Diploma
LinkedIn
2021
Marketing Diploma
Arab Academy for Science, Technology & Maritime Transport
2021
Project Management Certificate
Google
2021
Microsoft Advertising Certificate
Microsoft
2021
Google Ads Certificate
Google
2021
Coding Diploma
LinkedIn
2021
Dentistry & Oral Surgery Bachelor
Badr University in Cairo
2020
Digital Marketing Certificate
Udacity
2020
Digital Marketing Certificate
Simplilearn
2017
from the journal
Medical Marketing.
The Patient Journey for Clinics: From Ad Click to Visit
The patient journey reveals where marketing, call center and reception must work as one system.
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Patient Data and CRM: Responsible Marketing Operations
Good CRM practice protects patient trust by using clear processes, limited access and appropriate information.
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Medical Marketing Strategy for Clinics: A Practical Framework
Build a marketing plan that connects patient demand, clinic capacity and measurable bookings.
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Local SEO for Clinics in Egypt, Saudi Arabia and the Gulf
Help people who search for a relevant nearby clinic find accurate, useful information before they contact you.
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Medical Brand Positioning: Make Your Clinic Easier to Choose
Positioning gives the clinic a clear, truthful way to explain who it serves and why its experience matters.
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How to Build a CRM Workflow for a Medical Clinic
A CRM becomes useful when it gives the team a consistent way to own, record and follow up every enquiry.
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Launching a New Clinic Service: A Go-to-Market Checklist
A service launch works better when the promise, team readiness and booking path are designed together.
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How Clinics Can Reduce Missed Appointments
Reducing missed appointments starts with understanding why patients do not attend and removing avoidable friction.
Read article
Healthcare Business Development: Finding Growth Opportunities
Business development turns market insight, service capacity and partnerships into focused growth experiments.
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Google Ads for Clinics: Measure Bookings, Not Just Leads
Google Ads can be valuable for clinics when measurement follows the journey after the initial enquiry.
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Doctor Personal Brand: Build Trust Through Useful Communication
A professional personal brand helps people understand a doctor’s focus, values and communication style without making unrealistic pr…
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Clinic Marketing KPIs: The Numbers That Support Better Decisions
A useful dashboard helps managers connect marketing activity with operational capacity and patient attendance.
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Clinic Content Strategy: What to Publish for Search and Trust
Useful clinic content answers real questions and guides visitors to an appropriate next step.
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Clinic Call Center Workflow: From Enquiry to Attendance
A well-designed call center workflow connects the promise of marketing with a clear appointment experience.
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A 90-Day Marketing Plan for Clinics
A 90-day plan creates enough focus to improve one business priority while building a repeatable operating rhythm.
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Top Trends in Medical Marketing for 2025
The medical industry is rapidly evolving, and with it, so are the marketing strategies required to stand out in a competitive landsc…
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How to Create a Winning Medical Marketing Strategy
Creating a winning medical marketing strategy is essential for growing your practice and attracting new patients. In today’s competi…
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The Role of CRM in Medical Marketing
Customer Relationship Management (CRM) systems are transforming medical marketing by streamlining operations and enhancing patient e…
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Let’s have coffee.
Thank you for the visit — I’d love to meet. Write to contact@ehabayman.com, call (+20) 1500-222-777, or simply leave a message below.
no. 06
Contact.
The best ideas start over coffee.